Before we pack an artwork we inspect it thoroughly. In the unfortunate event that your order arrives damaged though we ask you to do the following:
If the carrier arrives with your order and you can see directly from the damaged packaging that your artwork is damaged too, we ask you to please not accept the artwork from the carrier. Please Contact us as soon as possible and we will send a replacement artwork free of charge. We will also handle everything with the carrier.
If you notice that your artwork is damaged after unpacking, take a couple of digital photos of the item and one of the shipping container it arrived in. Send us a message and those photos via our contact form and someone from Cook & Becker will get back to you within a day to arrange a refund or replacement.
If for any reason you are not satisfied with your purchase you may return it within 30 days of receipt and receive a full refund for the price of the product as well as the original shipping charges. The return shipment costs are the responsibility of the customer.