FAQ - Shipping & Delivery

• Do I need to pay customs duties?

  You do not need to pay any customs duties or import taxes on shipments to the US or to Euro countries.
  
  Shipments to the rest of the world may or may not be subject to import taxes or customs fees collected by your government. These charges are mandated by the destination country and will often be collected by the shipping courier at the time of delivery. We cannot predict or avoid them. All information needed for customs processing is contained on your package's shipping label.

• Where does Cook & Becker ship?

  We currently ship to almost anywhere in the world, with the exception of a small number of countries that include Brazil and Russia.

• Packing & shipping

  

  Cook & Becker is experienced in packing and shipping art quickly and safely around the world. To date we have successfully shipped to over 35 different countries. All artworks are thoroughly packed and checked before they go on transport.
  
  Almost all of our domestic and international shipments are done with FedEx and include Track & Trace. You receive an email with a tracking number and can check the status of your artwork in your account.
  
  We guarantee that you receive an artwork in perfect condition. Our shipments are fully insured. Should damage occur during transport please contact us immediately. We will send you a replacement artwork and will start the damage claim with the logistics company.
  
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• When will my order be delivered?

  Because Cook & Becker sells a wide variety of artworks and items we do not have standard delivery dates or order processing times. Most of the artworks can also be selected with custom finishes and frames. These vary in production time and are usually made to order.
  
  Unframed prints are usually shipped within 4 working days. Dibond mounted or framed artworks within 12 working days. Books are typically delivered within 2-4 weeks. With pre-order items an indication of when the item will ship is displayed next to the artwork on the order form.
  
  We ship almost all of our artwork via FedEx with track and trace and shipment to your destination usually only takes a couple of days.